Consumers Association Double eleven consumer disputes soaring price discounts

data Zhang Yun photo

in new network on 8 December, according to the Chinese Consumer Association website news, Chinese Consumer Association today released the report, the Statistics Advisory from the National Association Organization accepting complaints, "double eleven" consumer disputes showed a sharp upward trend, many problems of high prices, discounts, poor product quality, customer service service delayed delivery of goods poor, damage the interests of consumers online shopping is more prominent.

report shows that in recent years, double eleven has evolved into a consumer online shopping carnival. However, from the National Association Organization accepting complaints statistics consulting situation, related consumer disputes showed a sharp upward trend, many problems of false high price discount, poor product quality, delivery of goods, customer service service such as delay, damage the interests of consumers online shopping is more prominent. Eleven, most of the electricity supplier launched a "flash sale" and "explosion models seckill" and "Hui Ju sale" and other promotional activities, that discount unprecedented efforts to help consumers, to attract consumers to participate in. In order to understand the business platform price credit and other relevant circumstances, strengthen the social supervision of electronic business platform, the association organized a double eleven online shopping commodity prices experience survey, by association staff to general consumers, enter the electric business platform to participate in a double discount, buy with the daily lives of consumers in close contact and marking the discount is relatively large commodity price discount records on November 11th, and were tracked for the price.

According to reports, the survey involved a total of 12 home appliance business platform, the top 12 categories, most of the investigation chose a double day marked discount intensity is relatively large (less than 50 percent off), online sales of more than 94 items marked on the

. The survey is based on the eleven day of the price and discount as the benchmark, and tracked the November 18th and December 5th, the price of the commodity at the time of the two nodes, a detailed understanding of the electricity supplier double price and other relevant circumstances eleven.

compared with the double eleven price, the price in November 18th survey results show that 73 models in the sale of goods in the same paragraph, paragraph 23 of the price unchanged, remained at the same level double eleven promotion; 45 prices, prices rose up to 10 times; 5 in the double eleven a week after falling instead of rising prices, the price below the double price eleven.

compared with the double eleven price, the price in December 5th survey results show that 73 models in the sale of goods in the same paragraph, compared to the double the price of eleven, a total of 18 prices remain unchanged, the price of 48 rose to varying degrees, 7 decline in prices.

results from the three price survey can be seen, the 94 products, a total of 32 models can still be no higher than the purchase price of double eleven. In the survey, a total of 20 commodities declared "sold out" or "off the shelf" that the price is not clear and query.

Consumers Association pointed out that the main problems: first, some of the goods suspected of false discount. The survey found that in a number of electronic business platform, whether it is proprietary or non proprietary goods, there are products to counter price

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